P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Torrejón de Ardoz with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
7.80 / 10
7.7933333333333
14,777 reviews
| 279,221 travellers
5 out of 14,777 reviews
8
10 / 09 / 2026
G
Giorgia Barbiero
Venezia, Italy
Autista molto disponibile fin da subito, ci ha contatti appena arrivato il volo, il che significa che ha monitorato tutto dall'inizio! Durante il transfer ci ha trattati con simpatia e il servizio é stato piú che professionale.
Info utile per i passeggeri: in fase di prenotazione non si puó mettere un'orario di transfer diverso dall'arrivo del volo (per esempio per mangiare in aeroporto e poi prendere il transfer)
Translate this opinion into English.
The driver was very helpful right from the start; he contacted us as soon as the flight arrived, which means he monitored everything from the beginning! During the transfer, he treated us kindly, and the service was more than professional. Useful information for passengers: when booking, you cannot specify a transfer time different from the flight arrival time (for example, to eat at the airport and then take the transfer).
Opinion translated. Show original.
I travelled with teenagers
10
09 / 21 / 2026
P
Paola Del Valle Pereyra
Neuquén, Argentina
Sería bueno que el transportista se comunicara por mensaje antes de lo que lo hace. Hoy nos envió un mensaje 15 minutos antes de buscarnos, si bien nos había llegado un mail un día antes, uno se siente más cómodo si el mensaje es por whatsapp pero no 15 minutos antes día la hora de recogida
Translate this opinion into English.
It would be helpful if the courier contacted us via message sooner than they usually do. Today they sent us a message 15 minutes before picking us up, even though we had received an email the day before. It's much more comfortable if the message is via WhatsApp, but not 15 minutes before the scheduled pickup time.
Opinion translated. Show original.
I travelled with teenagers
10
08 / 23 / 2026
A
Anonymous
Mar Del Plata , Argentina
Excelente. Solo un comentario menor: seria bueno especificar donde exactamente esperar el traslado. El conductor me esperaba a unos 50 mts de la entrada del hotel, entonces no nos veíamos. Ambos estábamos listos en el horario programado pero esperando en diferentes lugares y por eso perdimos unos 10 minutos.
Translate this opinion into English.
Excellent. Just one minor comment: it would be helpful to specify exactly where to wait for the transfer. The driver was waiting for me about 50 meters from the hotel entrance, so we couldn't see each other. We were both ready at the scheduled time but waiting in different places, which is why we lost about 10 minutes.
Opinion translated. Show original.
I travelled by myself
8
07 / 17 / 2026
E
Eduardo Toledo
La Plata , Argentina
La conductora Aisha excelente. Hizo el traslado de primera, la disposición excelente para ubicarnos ya que no era claro (hasta que nos explicó) la ubicación de la puerta de salida.
Considerando que el avión llegó adelantado pero siguiendo los trámites lógicos (llegar a inmigraciones, recoger el equipaje y ubicar la salida) ya en camino con la conductora llegó un antipático mensaje que se había agotado el tiempo de espera y que no se iba a realizar el traslado por parte de la empresa?
Translate this opinion into English.
Aisha was an excellent driver. She provided a first-class transfer and was very helpful in locating us, as the exit gate wasn't clear until she explained it. Considering that the plane arrived early, but we followed the usual procedures (going through immigration, collecting our luggage, and finding the exit), we received an unfriendly message while already on our way with the driver that our waiting time had expired and the transfer would not be provided by the company.
Opinion translated. Show original.
8
06 / 17 / 2026
A
Anonymous
United States
Lydia was very nice and collected us at the appointed time. We had sent an email to the provider after the original booking advising them we had a third large suitcase. No reply from the vendor. We sent a second note to the vendor to confirm knowlege of the additional suitcase and requesting confirmation - again, no reply from the vendor. Lydia put the additional suitcase in the front seat. No communication from the vendor! Second time using Civitatis: drivers don't speak English!
I travelled with my partner
We are sorry that our local provider was not able to deliver the booked service with the usual quality. We apologise for what happened, we will take note of your feedback to improve the service in the future.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 14,777 reviews
10 / 09 / 2026
Venezia, Italy
Autista molto disponibile fin da subito, ci ha contatti appena arrivato il volo, il che significa che ha monitorato tutto dall'inizio! Durante il transfer ci ha trattati con simpatia e il servizio é stato piú che professionale. Info utile per i passeggeri: in fase di prenotazione non si puó mettere un'orario di transfer diverso dall'arrivo del volo (per esempio per mangiare in aeroporto e poi prendere il transfer) Translate this opinion into English.
The driver was very helpful right from the start; he contacted us as soon as the flight arrived, which means he monitored everything from the beginning! During the transfer, he treated us kindly, and the service was more than professional. Useful information for passengers: when booking, you cannot specify a transfer time different from the flight arrival time (for example, to eat at the airport and then take the transfer). Opinion translated. Show original.
09 / 21 / 2026
Neuquén, Argentina
Sería bueno que el transportista se comunicara por mensaje antes de lo que lo hace. Hoy nos envió un mensaje 15 minutos antes de buscarnos, si bien nos había llegado un mail un día antes, uno se siente más cómodo si el mensaje es por whatsapp pero no 15 minutos antes día la hora de recogida Translate this opinion into English.
It would be helpful if the courier contacted us via message sooner than they usually do. Today they sent us a message 15 minutes before picking us up, even though we had received an email the day before. It's much more comfortable if the message is via WhatsApp, but not 15 minutes before the scheduled pickup time. Opinion translated. Show original.
08 / 23 / 2026
Mar Del Plata , Argentina
Excelente. Solo un comentario menor: seria bueno especificar donde exactamente esperar el traslado. El conductor me esperaba a unos 50 mts de la entrada del hotel, entonces no nos veíamos. Ambos estábamos listos en el horario programado pero esperando en diferentes lugares y por eso perdimos unos 10 minutos. Translate this opinion into English.
Excellent. Just one minor comment: it would be helpful to specify exactly where to wait for the transfer. The driver was waiting for me about 50 meters from the hotel entrance, so we couldn't see each other. We were both ready at the scheduled time but waiting in different places, which is why we lost about 10 minutes. Opinion translated. Show original.
07 / 17 / 2026
La Plata , Argentina
La conductora Aisha excelente. Hizo el traslado de primera, la disposición excelente para ubicarnos ya que no era claro (hasta que nos explicó) la ubicación de la puerta de salida. Considerando que el avión llegó adelantado pero siguiendo los trámites lógicos (llegar a inmigraciones, recoger el equipaje y ubicar la salida) ya en camino con la conductora llegó un antipático mensaje que se había agotado el tiempo de espera y que no se iba a realizar el traslado por parte de la empresa? Translate this opinion into English.
Aisha was an excellent driver. She provided a first-class transfer and was very helpful in locating us, as the exit gate wasn't clear until she explained it. Considering that the plane arrived early, but we followed the usual procedures (going through immigration, collecting our luggage, and finding the exit), we received an unfriendly message while already on our way with the driver that our waiting time had expired and the transfer would not be provided by the company. Opinion translated. Show original.
06 / 17 / 2026
United States
Lydia was very nice and collected us at the appointed time. We had sent an email to the provider after the original booking advising them we had a third large suitcase. No reply from the vendor. We sent a second note to the vendor to confirm knowlege of the additional suitcase and requesting confirmation - again, no reply from the vendor. Lydia put the additional suitcase in the front seat. No communication from the vendor! Second time using Civitatis: drivers don't speak English!
We are sorry that our local provider was not able to deliver the booked service with the usual quality. We apologise for what happened, we will take note of your feedback to improve the service in the future.